At Frozen Grace, we understand the importance of safeguarding your personal information. This Privacy & Safety policy is designed to provide you with complete transparency regarding how we handle, store, and protect the data you entrust to us.

1. Information We Collect

 

We collect various types of information to enhance your shopping experience and ensure seamless service delivery. This includes:

 

• Personal Identification Information: When you create an account with us, we may collect your name, email address, contact number, and shipping address. This information is used to process your orders, communicate order updates, and provide customer support.

• Purchase History: Details of the products or services you purchase from us are recorded. This helps us understand your preferences, offer personalized recommendations, and improve our product offerings.

• Device and Browser Information: We may collect information about the device you use to access our website or app, such as the IP address, browser type, and operating system. This data is used for security purposes, to optimize website performance, and to detect and prevent fraud.

2. Use of Third-Party Banking for Payment Verification

 

To ensure secure and reliable payment processing, we partner with trusted third-party banking institutions and payment gateways. When you make a payment:

 

• Your payment details are encrypted and transmitted directly to our payment partners, who are compliant with industry-standard security protocols. They use advanced encryption technologies to safeguard your card information, preventing unauthorized access.

• The third-party banking system verifies your payment by checking with your issuing bank. This process involves confirming the availability of funds, validating the card details, and ensuring the transaction complies with anti-fraud measures. We do not store your full card details on our servers; instead, we receive a confirmation token from the payment gateway indicating the success or failure of the payment.

 

3. Data Storage and Security

 

Your personal information is stored in secure databases protected by multiple layers of security. We implement the following measures:

 

• Encryption: Sensitive data, such as personal identification and payment information, is encrypted both during transmission and at rest. This means that even if unauthorized access were to occur, the data would be unreadable without the proper decryption keys.

• Access Controls: Only authorized personnel with a legitimate business need have access to your information. We enforce strict access policies, including multi-factor authentication for our staff, to prevent internal data breaches.

• Regular Backups: We conduct routine backups of our data to safeguard against data loss due to hardware failures, natural disasters, or other unforeseen circumstances. These backups are also stored securely and tested periodically to ensure data integrity.

 

4. When and Why We Contact You After Purchase

 

After your purchase is successfully completed, we may contact you for several reasons:

 

• Order Confirmation: You will receive an immediate email or notification confirming the details of your purchase, including the items ordered, shipping address, and estimated delivery date. This serves as a receipt and provides you with peace of mind.

• Shipping Updates: As your order progresses through our fulfillment process and is shipped, we will keep you informed of its status. You may receive tracking numbers and updates on the carrier's website to track your package in real-time.

• Customer Feedback: We value your opinion and may reach out to you a few days after delivery to ask for feedback on your shopping experience. Your insights help us improve our services and address any issues you may have encountered.

• Product Recommendations: Based on your purchase history, we may send you personalized offers and recommendations for related products or upcoming promotions. However, you can always opt-out of these marketing communications if you prefer.

 

5. Your Rights and Choices

 

You have the right to:

 

• Access and Update Your Information: You can log into your account at any time to review and update your personal details. If you need assistance, our customer support team is available to help.

• Opt-Out of Marketing Communications: If you do not wish to receive promotional emails or messages from us, you can easily unsubscribe using the link provided in each communication or by adjusting your account preferences.

• Data Deletion: You can request the deletion of your personal information. Please note that in some cases, we may need to retain certain data for legal or legitimate business purposes, such as fulfilling warranty obligations or complying with tax regulations. We will inform you of any such requirements when processing your deletion request.

 

We are committed to protecting your privacy and safety. If you have any questions or concerns about our Privacy & Safety policy, please do not hesitate to contact our dedicated privacy team We will respond promptly to address your inquiries.

 

By using our services, you acknowledge and agree to the terms of this Privacy & Safety policy. We reserve the right to update this policy periodically to reflect changes in our business practices or legal requirements. Any significant changes will be communicated to you in advance, giving you the opportunity to review and accept the updated terms.